help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot update or sync

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-29-2019 05:29

‎01-29-2019 05:29

My Versa will not sync to my phone or tablet - Galaxy Note 8, and Galaxy Tab 3, battery dies in 48 hours, cannot update and the time is off by 44 minutes.

My Alta is also having a hard time syncing. 

Anyone else?

Fitbit - any recommendations? My Versa is 4 months old, my Alta is 3 years old.

Best Answer
0 Votes
2 REPLIES 2

‎01-29-2019 05:48

‎01-29-2019 05:48

I'm having the same issue.

Best Answer
0 Votes

‎01-30-2019 09:58

In response to Diaivy

‎01-30-2019 09:58

Welcome aboard guys!

 

@JenLynn0612, the Samsung Galaxy Note 8 is not on the compatible devices list, so I'm afraid that it is normal that it won't sync. However, the Samsung Galaxy Tab 3 is on the list I mentioned, so you should not have inconveniences to sync your Versa or your Alta with it. So please follow the tips in the help article: Why won't Fitbit device sync? 

 

@Diaivy, what phone model are you using to sync? 

 

Keep me posted guys! 

Heydy | Community Moderator, Fitbit
Best Answer