Cant sync Pandora to Versa 2 - any ideas?

[BabsGrabs]

Tried customer service no help. Can't get this to sync. Anyone else have this problem?

[GBMW]

It worked fine first thing this morning but since the heartrate zones were messed up, I deleted them through the fitbit app and tried again.  Now I can't get it to sync at all.  This follows the update that I received.

[BabsGrabs]

I have been trying for days to sync pandora and my music - can't get either to work 😞

[Nelthar]

I have the same issue. I was working with customer service for about 4 hours today and the issue still persists.

[BabsGrabs]

Omg I give upFeel better knowing I'm not the only oneSent via the Samsung Galaxy S20 5G, an AT&T 5G smartphone

[Sarebear123]

Did you ever get a resolution? I am having the same issue.

[BabsGrabs]

I have not. Still waiting. Tried all ideas none worked.Sent via the Samsung Galaxy S20 5G, an AT&T 5G smartphone

[Sarebear123]

Right after I commented here I reached out to Tech Support via chat and they helped me resolve it! Turns out if a firmware installation is happening in the background it can't sync. They told me I currently have a download in process and that it should work in 24-48 hours. I would suggest reaching out they were super quick and helpful.

[Nelthar]

I ended up getting a replacement watch, mine was still in the return period for Amazon. The new watch worked after the update was done. I have no idea why the first watch never worked after the hours spent with tech support.

[BabsGrabs]

Thank you. mine is not eligible for replacement, glad your's is working and thanks for the info.