help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Card gets removed when syncing from both devices

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-11-2019 12:59 - last edited on ‎12-21-2019 14:14 by Fitbit Moderator

‎12-11-2019 12:59 - last edited on ‎12-21-2019 14:14 by Fitbit Moderator

I noticed that if I have my Versa 2 setup to sync from both my phone and windows 10, cards that were added to my watch via the phone app gets removed after syncing with the windows 10 app. Is this intentional or is it a software bug? (Note: same account used)

 

Moderator edit: Updated subject for clarity 

Best Answer
Labels:
1 REPLY 1

‎12-21-2019 14:19

‎12-21-2019 14:19

@EFTC It's nice to see you around. Sorry for the delayed reply. 

 

Thanks for the details mentioned. It's pretty weird that your card gets removed when you're syncing with two devices. I would like you to remove your card and then add it again. 

 

I'll be around if you have any additional questions. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer
0 Votes