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Not receiving Sleep Stages

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‎12-15-2019 05:25 - last edited on ‎12-21-2019 14:02 by Fitbit Moderator

‎12-15-2019 05:25 - last edited on ‎12-21-2019 14:02 by Fitbit Moderator

I’ve had the Versa 2 for 3 weeks.  All has been great until 3 nights ago it started getting simplified sleep stages. I read the possible reasons and none apply. I even tightened the watch last night.  Is there anything else to do.  I am  considering returning it since it’s new and maybe something is wrong with the watch. Heart rate and everything else is recorded 

 

Moderator edit: Updated subject for clarity 

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‎12-21-2019 14:08

‎12-21-2019 14:08

@SunsetRunner Welcome to the Community. Sorry for the delayed reply. 

 

Thanks for the details mentioned and the troubleshooting tried. I would like you to check your sleep data and tap on the sleep record from last night, you should see a message there explaining why you didn't receive sleep stages, please attach a screenshot of the message in your next reply. 

 

Keep me posted. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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