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Challenges not updating steps correctly while in the same timezone.

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‎04-24-2019 12:37 - last edited on ‎04-25-2019 07:08 by Moderator Alum

‎04-24-2019 12:37 - last edited on ‎04-25-2019 07:08 by Moderator Alum

Hey guys, 

My steps are showing correctly on my dashboard but are not showing correctly on the leaderboard of challenges I am in. I am in the same timezone, but still showing about 5000 steps behind what I actually am on the dashboard. This has happened multiple times on multiple challenges both daily and weekly... Synching on a Samsung GS9+ Any suggestions??? 

 

Thanks!!!!

 

Moderator Edit: Clarified Subject.

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‎04-25-2019 07:09

‎04-25-2019 07:09

Hello @stran1fx thanks for joining the Fitbit Community, it's great to have you on board. 

 

I appreciate your participation in the Forums and for sharing your experience with us. Thank you for reporting that your Challenge leaderboard steps don't match your dashboard steps.

We've received similar reports, and have escalated the issue to our engineering team. While we don't have a timeline for resolution, we will continue to investigate these discrepancies.

We appreciate your patience.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

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