Changed Clock Face - touchscreen no longer works

[Veepo]

Hello,

I tried a new clock face from the store - free.

My touchscreen worked once then it stopped working.  

I changed it back - same issue.

So I can't swipe left or right anymore.

Suggestions?

Thanks,

Victor

[SunsetRunner]

Hi @Veepo - Please try switching to one of the “By Fitbit” clock faces, then re-start your Versa. Let us know if this helps. 

[Veepo]

Hello Carol!

I did try that.  It still does not work.

What is the next step?

Thanks,

Victor

[SunsetRunner]

Sorry it did not help, @Veepo. The only other thing I can suggest is a factory reset. 

• Sync your Versa, if you can.
• From the Fitbit app, go into Account -> Versa -> Remove This Versa.
• Delete the app.
• Go to your phone’s Bluetooth settings and Forget The Versa Device.
• From your Versa, follow the directions to do a Factory Reset.
• Re-install the app on your phone. Then follow directions to sign in to your account and Add a New Device. 

Hopefully this will work. Please let us know. 

[Veepo]

Hi Carol,

here is the issue - I cannot get to the Factory Reset Menu option to reset it on the Versa Light - it requires the touch screen.  There is only one button on it and it takes me to the quick options, once there - nothing on the touch screen works?

To factory reset your device: On your device, open the Settings app > About > Factory Reset or Clear User Data.

Hmm...What other steps can I take?

Thanks for your continuing assistance!  #appreciated

[SunsetRunner]

@Veepo - I’m afraid the only other option I can offer at this point is to contact Support. Please be patient with them. These are not ordinary times. 

[Veepo]

Thanks!

I am not in a rush.

And yes, these are extraordinary times.  

Stay well!

[Veepo]

 Carol-B,

I called support and they were able to get it reset but the problem happened again. 

Another call - they decided to send me a new one.

Switching out he band was a bit of struggle.

My old Versa Lite has Smart Wake - this one no longer has the option - it is fully updates.

Does the option still exist?

Thanks,

Victor

[SunsetRunner]

Hi @Veepo - According to the Help pages, your new Versa Lite should still have the Smart Wake feature. You can try re-starting the device to see if that helps.