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Changed active minutes during sync

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‎02-18-2019 17:53

‎02-18-2019 17:53

 I took a 45 minute walk, which I tracked with my Fitbit. When I went to sync my fitbit with my app, all my active minutes disappeared from my fitbit and didn't show on the app. I tried restarting the fitbit. I walk daily and my fitbit has never had an issue tracking it as active minutes.

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5 REPLIES 5

‎02-18-2019 20:58

‎02-18-2019 20:58

@Cupcakelove76 It could be that it's just a fluke, a hiccup during sync. Can you please go to your Dashboard on Fitbit.com and verify that the data is missing there as well?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎02-18-2019 21:04

In response to Marrrmaduke

‎02-18-2019 21:04

Yes it is gone from the dashboard as well. 

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‎02-18-2019 21:29

In response to Cupcakelove76

‎02-18-2019 21:29

@Cupcakelove76 I would keep an eye on the stats for the next several days to make sure that indeed it was just a fluke. Quick question, what time did the sync in question happen?

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎02-18-2019 21:35

In response to Marrrmaduke

‎02-18-2019 21:35

Around 5:30 pm pst

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‎02-18-2019 22:44

In response to Cupcakelove76

‎02-18-2019 22:44

@Cupcakelove76 Thank you. I was just curious if it was around midnight. Please keep an eye on your stats and report back! Good luck!

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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