help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charger issue

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-31-2019 22:54

‎07-31-2019 22:54

I have been having problems charging my Versa on the official charger provided with it. It’s just over a year old and it’s getting worse. It’s been doing this on and off for about 4 months. It pops up when charging saying Not charging - not enough charge and buzzes. It never gets to 100%. It only seems to trickle charge. I was only provided with a usb charger when I bought it. By reading other items it seems I may have a faulty charger out of a batch of faulty chargers provided about a year ago. How do I get a free replacement? Or is it another issue. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎08-01-2019 01:03

‎08-01-2019 01:03

Hi @Fiknight If it is over a year old it wont be covered by warranty unless you are in Europe or Australia (where it it is 2 years). You can buy a replacement charger at the Fitbit online store or some stores carry them.

https://www.fitbit.com/store 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer