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Clock Error

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‎08-07-2018 10:19

‎08-07-2018 10:19

Every clock I select from the mobile app reports, "Clock Error - Go to the Fitbit mobile app and try another clock."  This error is being generated on EVERY clock, clocks I've successfully tried before, even the native Fitbit clocks are having issues.

The native Fitbit clocks display...BUT have the same "Clock error" message horribly positioned over top of the clock.  I'd reboot the watch but the process to do so does not appear to be clearly documented to the end user.  I'm sure it's a matter of holding down certain buttons for certain time periods, but I guess Fitbit doesn't advertise these details readily.


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‎08-07-2018 10:44

‎08-07-2018 10:44

Support had me restore factory defaults, re-apply firmware updates, and add the device back to my mobile app as a replacement.  So, the "Format and re-install Windows" is apparently the troubleshooting method of choice.

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