help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Clock face asking me to pay

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎06-30-2018 07:48

‎06-30-2018 07:48

I changed the watch face on my versa and now it it telling me to go to complete purchase with Colors. It never specified on the app that it was not free. Now I cant find how to just change the clock back to default. The watch face is not something I care to purchase. How can I opt out?

Best Answer
0 Votes
4 REPLIES 4

‎06-30-2018 07:55

‎06-30-2018 07:55

Install a different (free) clock face.  Go to App Dashboard and click on the Account Icon at the upper right and then on Versa and then on Clocks.  Make your choice, download and install.  This time, be sure to scroll down and click on "Learn More" if it's there on the clock face you choose to see if there is a charge before you hit the Install button.

Best Answer

‎06-30-2018 08:42

In response to SunsetRunner

‎06-30-2018 08:42

I ddin't see a "Learn More" icon. Are the clock faces specifically by Fitbit free?

Best Answer
0 Votes

‎06-30-2018 10:04

In response to MorganRP

‎06-30-2018 10:04

I believe they are all free but any clock face will say so if there is a charge.

Best Answer

‎07-01-2018 06:15

In response to SunsetRunner

‎07-01-2018 06:15

The learn more is only a soluble when in the clock app store. You won't find it on the clock face settings page. 

Have you checked the price, most or under a dollar and can be payed with PayPal. 

Yes all of fitbit designed faces are free. A lot of the others are also free.. 

Best Answer