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Clock face won't display

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‎07-05-2020 08:05

‎07-05-2020 08:05

My clock face won't display.  The only thing it keep doing is spinning a message that says, start downloading fitbit app.  When I try to connect it it would not connect to my Bluetooth.

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‎07-06-2020 06:02 - edited ‎01-31-2024 08:01

‎07-06-2020 06:02 - edited ‎01-31-2024 08:01

Hi there @Teemoe4u, welcome to the Community Forums. I will be glad to help you to solve the inconvenience you're having when trying to change the clock face on your Versa. Thanks for the details provided in your post. 

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa version are up-to-date.
  2. Restart your Versa 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.

Give this a go and let me know if the issue persists.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎07-06-2020 06:02 - edited ‎01-31-2024 08:01

‎07-06-2020 06:02 - edited ‎01-31-2024 08:01

Hi there @Teemoe4u, welcome to the Community Forums. I will be glad to help you to solve the inconvenience you're having when trying to change the clock face on your Versa. Thanks for the details provided in your post. 

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa version are up-to-date.
  2. Restart your Versa 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.

Give this a go and let me know if the issue persists.

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
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