Clock face

[Marisa_Palhares]

Good night everyone, my clock face is showing this little text “ CLOCK ERROR ago to the Fitbit mobile app and try another clock” I’v been in the mobile app trying to solve this problem many times, however it keep showing the same thing. Did anybody else had this problem or know how to fix it?

btw. My battery is during less than a day which is very unusual, does anyone know how to fix it?

[Marrrmaduke]

@Marisa_Palhares it seems like there's a Bluetooth connectivity issue which causes clock error (it wasn't able to properly install) as well sync issues, which in turn may cause rapid battery drain. Please do the following:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync
7. Now go to the Clockfaces in the Fitbit app and try to install a new one.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure Always Connected and All day sync are enabled.

[Marisa_Palhares]

Thanks a lot @Marrrmaduke

[Marrrmaduke]

@Marisa_Palhares Let me know if it worked for you! 😊

[Marrrmaduke]

@Marisa_Palhares did you manage to make it work? 😊