Clock faces don't loading

[Toya36]

Clock faces won’t load for Versa on phone.

Moderator edit: subject for clarity

[Rich_Laue]

Which phones are we referring to @Toya36? 

[AlejandraFitbit]

It's great to see you around @Toya36 and @Rich_Laue thanks for stopping by.

I would like to know if you keep having issues with your clock faces? In the meantime, take a look at the help article How do I change the clock face on my Fitbit device? and confirm you are following those steps in order to change your clock face.

Hope to hear from you soon. 

[Toya36]

I phone 7plus 

[Mamatracy]

I have an s9 and not only will the clock faces not load in the app, but my versa clock face changed without me changing it!  WTH?