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Clock, shutting down, heart rate and syncing issues

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‎04-30-2018 02:49 - last edited on ‎05-04-2018 04:26 by Moderator Alum

‎04-30-2018 02:49 - last edited on ‎05-04-2018 04:26 by Moderator Alum

My Versa clock keeps is going weird.

My versa keeps 'shutting down'.

My versa has not synced since April 24th, despite me trying all the troubleshooting.

My versa did not accurately record my heart rate measurements.

Have I bought a dud?, this is the second watch, I had to returned my previous one .... thank God I bought the extended warranty!

 

 

Moderator edit: subject for clarity

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‎05-04-2018 04:30

‎05-04-2018 04:30

It's great to welcome you @AnnMarie75.

 

I will be glad to help you out with the issues you are experiencing with your Versa.

 

  • Clock face: Could you please be more specific about the issue you are having? Are you experiencing this with 1 specific face or with some others?
  • Shutting down: I recommend verifying that your Versa is properly charging, also you can perform a restart.
  • Syncing: If your tracker isn't syncing, follow the instructions in the Having trouble syncing? post.
  • Heart rate: In this post, you will be able to see some things that might be affecting this reading and some tips to improve it.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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