help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Coach subscription and notifications not working

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-08-2020 07:44 - last edited on ‎01-17-2020 20:07 by Fitbit Moderator

‎01-08-2020 07:44 - last edited on ‎01-17-2020 20:07 by Fitbit Moderator

Got the yearly subscription and it has been charged to my account but everytime I try accessing my account it won't let me and it will mark error. Help. Also my notification settings are on but I am not getting my messages or call notifications. 

 

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎01-17-2020 20:06 - last edited on ‎05-24-2024 06:39 by Fitbit Moderator

‎01-17-2020 20:06 - last edited on ‎05-24-2024 06:39 by Fitbit Moderator

Hi @AndreaRN. Welcome on board. I'm sorry for the delay.

Thanks for explaining the issues experienced with Coach and the notifications on your watch. Let me help you with each of your questions. About your subscription, may I know the error message that you're seeing? Is this being displayed on the Coach app from your phone? If you've not done so, I'd recommend the following:

  1. Verify if the Coach app is updated by going to the store app on your phone.
  2. Force quit the Coach app from your phone:

    For iOS devices, see this article.

    For Android devices, see this article.

  3. Reboot your phone.
  4. Open Coach app and carefully enter your credentials so you can access your account.

Now, to work with the notifications let me know your phone's model and OS version. Since you mentioned to have the notifications settings on, do you refer to the Fitbit app settings? Or do you mean your watch's settings? Additionally, please give a try to the troubleshooting described here and let me know the outcome.

Best Answer
0 Votes