Compatibility list

[Hawkeyefxr]

I have a Versa and my devices are a Sony Xperia AX1 Ultra and a Huawei Media Pad T3. Both connect to my versa on an ad hoc basis, this is a royal pain in the arse.

I don't want the usual fob me off about reading this article and that article about how to connect.

When are Fitbit going to update their compatibility list, it's no use sitting on your laurels, new phones and devices are coming out all the time. Eventually no new devices will be on your list and people will go away from Fitbit.

You may well think that i am a bit peeved shall we say, but i can tell you it is far worse that that.

I am seriously thinking of getting rid of the Versa and going else where for a fitness tracker.

[LiliyaFitbit]

Hi @Hawkeyefxr, it's nice to see you again in our Community Forums. 

I appreciate your participation in the Forums and sharing your experience and feedback regarding the difficulty you're experiencing with syncing your Fitbit Versa with your Sony Xperia AX1 Ultra and a Huawei Media Pad T3 devices. I understand that you've already tried the steps to resolve the issue. I totally understand how you are feeling, our team is always working on improving our devices and user experiences, and your comments are always welcome.

Our engineering team works really hard to keep up with every phone and mobile device releases, so our customers can enjoy their trackers to the fullest. I appreciate your understanding while we work to improve this experience. I recommend keeping an eye on this page, as it will be listed there when your devices are fully supported. 

I recommend checking these tips to improve syncing with your device: What should I know about using the Fitbit app on my Android device? If you have any other tracker paired to your Fitbit account, I recommend to un-pair it. 

If you have any questions, feel free to let me know.