help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Complain about a whatch

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-21-2019 04:52

‎10-21-2019 04:52

Hello,

I ordered the watch Fitbit Versa 2, which was supposed to have the application Alexa but it didn’t, and also the calories and the steps which the watch counts  are not correct! I would like to ask for a support or if the product is defective i would like to ask for a refund. Looking forward hearing for you. 

Best Answer
Labels:
0 Votes
1 REPLY 1

‎10-21-2019 05:05

‎10-21-2019 05:05

Hi @MARIATSANGARI97 , wether Alexa will work or not depends on were your living, e.g. the country. See this link. Click the link and scroll down to the bottom of the page where all countries are gathered were Alexa workt at this very moment. Regarding steps and calories. the Versa needs to get used to your step lenght and thus the amount of caolries burned. Give it a few days. If after a few days they still are not correct restart your Versa three times by pressing and holding the left button untill the Fitbit logo appears and release the button. Regards kuzibri

Best Answer
0 Votes