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Versa won't sync

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‎10-20-2019 08:15 - last edited on ‎10-21-2019 05:22 by Fitbit Moderator

‎10-20-2019 08:15 - last edited on ‎10-21-2019 05:22 by Fitbit Moderator

Can't get it to connect. My Fitbit stuck on "To start download app." Which I have done over & over. I have tried to reset to Factory Settings...ect ect. I have app on phone and it keeps want to Update...which takes hours and finally says it at 100% Then tries to synch hours trying do so. Still watch keeps saying "down load app."

 

 

Moderator edit: updated subject for clarity

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‎10-21-2019 05:21

‎10-21-2019 05:21

@Rivie1222 welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it won't connect or sync with your phone. By the way, thank you for troubleshooting this issue before contacting our forums.

 

Please let me know what is the brand and model of your phone.

 

In the meantime, please try the troubleshooting steps that are listed in this help article. These steps tare helpful for this type of issues.

 

Looking forward to your response.

JuanJo | Community Moderator

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