Compromised account

[Louisiana_gal]

While out of town in the mountains someone hacked my Fitbit account. Our phone/email service was sketchy while out of town. I get home and realize someone changed my email and password. After a call Fitbit was able too see that I was hacked. A week or so later my Fitbit versa screen cracks while sleeping so I call about the warranty. The hacker was able to get a new Fitbit under my warranty and I was able to get nothing. I will not be buying another Fitbit again.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@Louisiana_gal, I'm sorry for the late response. However, let me welcome you to our Fitbit forums.

I'm also sorry to hear about the issue that you experienced with your Fitbit account. I was able to get in touch with our Support team and was told that they assisted you via chat. I totally understand how you feel about this and we really appreciate your feedback and comments since this helps us to keep improving.

If you change your mind, please reply to our Support team with the reference number and they will be happy to assist you.

I'll be around if you have any questions.

[Louisiana_gal]

Thanks for your response. I don't feel like fitbit was a help at all. This
is my third one and I have NEVER used my warranty.

[Louisiana_gal]

Thanks for your response, however fitbit was not a help. I have owned three fitbits and have never used the warranty-not once! I am not satisfied with the outcome and will not be buying a fourth fitbit. You guys won't do the right thing and you reward the hacker who fitbit allowed to get into my account and use my warranty. If you want returning customers please reward the ones who have been coming back over the years. You can see how long I have supported fitbit.