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Condensation inside Versa Lite

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‎06-21-2020 11:41 - last edited on ‎06-21-2020 22:43 by Fitbit Moderator

‎06-21-2020 11:41 - last edited on ‎06-21-2020 22:43 by Fitbit Moderator

Recently I was getting out the shower and noticed the Fitbit logo appear on my screen then it suddenly went black and wouldn’t turn on, I then looked closer and saw water inside of the sensors at the bottom. I’m not sure what to do as this isn’t my fault as the Fitbit versa lite is said to be water resistant please help! 

 

Moderator Edit: Clarified subject

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‎06-21-2020 22:42 - last edited on ‎03-13-2025 09:28 by Fitbit Moderator

‎06-21-2020 22:42 - last edited on ‎03-13-2025 09:28 by Fitbit Moderator

Hi @Rosieflangan1, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared in your post, certainly, your Versa Lite is not working as the way it was designed because it's in fact swim proof up to 50m. I was informed by our Customer Support team that they already received your email and soon will be in touch with you to get you back on track. Please keep an eye on your email inbox.

Let me know if you need anything else, I'll be around. 

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‎06-22-2020 03:19

In response to RicardoFitbit

‎06-22-2020 03:19

Thankyou for your reply, is there anyway to fix this issue or will I be sent a new Fitbit? 

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‎06-22-2020 16:02 - last edited on ‎03-13-2025 09:27 by Fitbit Moderator

In response to Rosieflangan1

‎06-22-2020 16:02 - last edited on ‎03-13-2025 09:27 by Fitbit Moderator

You're welcome @Rosieflangan1.

I'm unsure if they will provide you some troubleshooting steps to resolve this or if they will determine your eligibility for a replacement device. Please keep an eye on your email inbox for any update, they'll look forward to get you back on track.

I'll be here if you need anything else. 

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‎02-27-2021 20:14

In response to RicardoFitbit

‎02-27-2021 20:14

Hi, I had this exact same thing happen to me! I've only had my device about 10 months. After mine turned off I noticed the condensation and put it in a bag with silica packets for 24 hours. I tried turning it on and charging it but nothing works.

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‎02-28-2021 21:43 - last edited on ‎03-13-2025 09:26 by Fitbit Moderator

In response to Joni11

‎02-28-2021 21:43 - last edited on ‎03-13-2025 09:26 by Fitbit Moderator

Welcome aboard @Joni11.

I'm sorry to know that you're experiencing the same issue with your Versa Lite. The best way to get help for this specific problem is to chat directly with our Customer Support team or give us a call. That said, please click here to get connected and receive further assistance.

I'll be around if you need anything else.

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