Versa 2 not receiving notifications

[EricaDG]

I have a Versa 2. Since this past weekend my fitbit does not let me know that my phone's ringing  and it does not show text messages any longer. All the data still syncs to my phone. Any idea on what to do?

Thanks in advance.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @EricaDG, welcome to the Community Forums.

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know which mobile device are you currently using? Also, when was the first time you experienced this? If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Fitbit are correctly configured and to try some troubleshooting steps.

Looking forward to your reply.

[EricaDG · Accepted solution]

I played played tor quite a while with my phone and finally found it under notifications indeed. Don’t know how it got shut off though. Thank you!

[RicardoFitbit]

Your update is appreciated @EricaDG.

I'm happy to know that after trying some steps your notifications issue was solved. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.

[Krantoine]

Hello, 

I am having the same issue, but the option is not showing in my notifications for calls, emails, or messages. Please help.  It has always worked before. 

[RicardoFitbit]

Welcome aboard @Krantoine.

Thanks for your post, I'm sorry to know that you're experiencing the same issue with your Fitbit. Please try the troubleshooting steps that were shared on my previous post and let me know if the issue persists.

I'll be around. 

[Reethika]

Hi... I purchased recently versa 2.. Mine is android phone.. Notifications and sleep tracking is not working ... Reached customer service though phone done everything they insisted to do... They told they will reach me back soon but not yet reached