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Connected GPS on Versa not working

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‎07-25-2019 16:15 - last edited on ‎07-26-2019 17:46 by Moderator Alum

‎07-25-2019 16:15 - last edited on ‎07-26-2019 17:46 by Moderator Alum

When I'm walking and I start the "exercise" function, I get "connecting" for the whole walk. I can only see how far I've gone when it tells me I'm at an exact mile, and when I get home there's no map. It's worked fine until yesterday about the middle of a walk. I have restarted the Fitbit.

 

Moderator edit: Subject for clarity

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‎07-26-2019 17:44

‎07-26-2019 17:44

Hi @betpchem nice to see you around. Thanks for reporting the issues that you're having with our Versa. 

 

You did an excellent job restarting your Fitbit. Please confirm that your phone and Fitbit app are up to date. 

 

Please confirm the Fitbit requirement again:

  • Turn on Bluetooth on your phone and make sure your device is connected to the phone. To confirm, go into your phone's Bluetooth settings and make sure you see your device listed.
  • (Android only) Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
  • Choose an exercise from the Exercise app that uses connected GPS. To check that connected GPS is turned on:
    • Check in the Fitbit app. Tap the Account icon  > your device image > Exercise Shortcuts. Tap the exercise you want and verify that connected GPS is on.
  • Your phone is within 30 feet of your device.
  • Your phone can identify your location and can track your location when you're not using Wi-Fi. For more information on which phone settings you may need to adjust, see How do I track my workouts with my Fitbit device?
  • (Android only) If your mobile device is running Android 6.0 or later, see Why do I receive access requests from the Fitbit app on my Android mobile device?

After checking the requirements, please try to connect your Fitbit again with these steps. If that doesn't work restart your Fitbit Versa with these instructions and restart your phone after force closing the Fitbit app. This should be solving the issues with connected GPS.

 

Keep me posted on the resolution.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

View best answer in original post

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2 REPLIES 2

‎07-26-2019 17:44

‎07-26-2019 17:44

Hi @betpchem nice to see you around. Thanks for reporting the issues that you're having with our Versa. 

 

You did an excellent job restarting your Fitbit. Please confirm that your phone and Fitbit app are up to date. 

 

Please confirm the Fitbit requirement again:

  • Turn on Bluetooth on your phone and make sure your device is connected to the phone. To confirm, go into your phone's Bluetooth settings and make sure you see your device listed.
  • (Android only) Make sure the Fitbit app is allowed to run in the background on your phone. For more information, see Why is the Fitbit app sending a notification to my Android phone?
  • Choose an exercise from the Exercise app that uses connected GPS. To check that connected GPS is turned on:
    • Check in the Fitbit app. Tap the Account icon  > your device image > Exercise Shortcuts. Tap the exercise you want and verify that connected GPS is on.
  • Your phone is within 30 feet of your device.
  • Your phone can identify your location and can track your location when you're not using Wi-Fi. For more information on which phone settings you may need to adjust, see How do I track my workouts with my Fitbit device?
  • (Android only) If your mobile device is running Android 6.0 or later, see Why do I receive access requests from the Fitbit app on my Android mobile device?

After checking the requirements, please try to connect your Fitbit again with these steps. If that doesn't work restart your Fitbit Versa with these instructions and restart your phone after force closing the Fitbit app. This should be solving the issues with connected GPS.

 

Keep me posted on the resolution.

Want to get more active? ᕙ(˘◡˘)ᕗ Visit Get Moving in the Health & Wellness Forums.

Comparte tus sugerencias e ideas para nuevos dispositivos Fitbit ✍ Sugerencias para Fitbit.

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‎07-29-2019 10:39

In response to YojanaFitbit

‎07-29-2019 10:39

Thanks @YojanaFitbit  One of those must have worked, because it seems to be working now. 

 

 

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0 Votes