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Connection difficulties with Versa Lite and iPhone 7

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‎12-26-2019 09:19 - last edited on ‎12-27-2019 11:44 by Fitbit Moderator

‎12-26-2019 09:19 - last edited on ‎12-27-2019 11:44 by Fitbit Moderator

My new Versa Lite won’t connect via blue tooth to my iphone7. I have tried turning Bluetooth off then on, my notifications are set to on. I can connect to my iPad but not my iPhone

 

Moderator edit: Subject for clarity

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‎12-27-2019 11:43 - last edited yesterday by Fitbit Moderator

‎12-27-2019 11:43 - last edited yesterday by Fitbit Moderator

Hello @Jimban805, welcome to the Community Forums! It's a pleasure to assist you today.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

I'll be around if you need anything else, please keep me posted.

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‎12-27-2019 11:43 - last edited yesterday by Fitbit Moderator

‎12-27-2019 11:43 - last edited yesterday by Fitbit Moderator

Hello @Jimban805, welcome to the Community Forums! It's a pleasure to assist you today.

First, I'd like to appreciate your effort and patience troubleshooting this situation prior to posting. If you haven't already done so, I recommend you to check all the information that's specified on: How do I set up my Fitbit device? to check if all the requirements are correctly configured to setup your device. Then, you can move forward to the troubleshooting steps that are specified on: Why can't I set up my Fitbit device? and let me know how it goes.

I'll be around if you need anything else, please keep me posted.

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‎12-29-2019 11:08

In response to RicardoFitbit

‎12-29-2019 11:08

All sorted now thank you. Had to remove the Versa Lite from my Fitbit app on my phone then reinstall it.

 

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‎12-29-2019 11:11 - last edited yesterday by Fitbit Moderator

In response to Jimban805

‎12-29-2019 11:11 - last edited yesterday by Fitbit Moderator

Thanks for your reply @Jimban805.

I appreciate your update and your effort troubleshooting this situation, I'm really happy to know that your concern was resolved. Please do not hesitate to contact me back if you require further assistance or if you have any additional questions for me to answer, I'll be here. 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

See you around! 

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