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Connection difficulties with Versa

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‎12-17-2019 08:24 - last edited on ‎12-18-2019 16:50 by Fitbit Moderator

‎12-17-2019 08:24 - last edited on ‎12-18-2019 16:50 by Fitbit Moderator

Hi I received my Fitbit versa in September of this year. I am not happy with it lately it is not linking to anything and it just dies for no reason and then comes back on like 2 hours later. How do I get it replaced I am very disappointed in this item.

 

Moderator edit: Subject for clarity 

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‎12-18-2019 16:49 - last edited on ‎08-16-2025 15:14 by Fitbit Moderator

‎12-18-2019 16:49 - last edited on ‎08-16-2025 15:14 by Fitbit Moderator

Hello @Cyn12, welcome to the Community Forums! It's a pleasure to assist you today. 

Thanks for bringing this to my attention and for the information that was shared in your post, I understand how frustrating this matter can be for you. I'd like to let you know that our Support team informed me that they already provided you assistance with this situation. That said, my best advice for you will be to contact them back if you have any additional questions about the outcome of your case or the information that they provided to you.

For any inquiry related to our warranty policies, please check them here. 

I'll be here if you need anything else. 

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