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Connection difficulties

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‎07-25-2020 00:30 - last edited on ‎07-26-2020 18:35 by Fitbit Moderator

‎07-25-2020 00:30 - last edited on ‎07-26-2020 18:35 by Fitbit Moderator

I've tried to connect to chat the, started talking to someone and then lost the connection. Tried to get back on again and it now says 'error that page is following a different trail'. That happened to me 3 times, talked to 3 different person and my issue is not resolved, I thought it was an issues with my connection but after checking the community I've realised that it's something that happens to a lot of people. I've tried to clear cache, I've ran out of different device to use as well. I don't know what to do now. Lost hope

 

Moderator Edit: Clarified subject

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‎07-26-2020 18:34

‎07-26-2020 18:34

Hi @Marie1222, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I'm sorry to know that you experienced difficulties with the chat Customer Support service. Let me share with you that our Customer Support team was contacted on your behalf and soon will provide you assistance via email. Please keep an eye on your email inbox because they'll send you information to resolve your concern very soon.

 

I'll be here if you need anything else. 

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