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Constantly stops syncing

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‎08-31-2022 06:16 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

‎08-31-2022 06:16 - last edited on ‎12-18-2022 17:17 by Fitbit Moderator

My versa 3 constantly gets disconnected from my phone multiple times a day and then I have to go through re-pairing it. Why does this keep happening? Is it the Fitbit? I have an iPhone 12. 

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10 REPLIES 10

‎09-01-2022 00:13

‎09-01-2022 00:13

Hello Tracy

I am having the same issue too but with the iPhone 11 but I cannot sync data from the watch to the app. Tried re-pairing the watch and phone but no luck at all. 
I have checked to see if the app needed updating but it’s up to date, this has been going on and off for about a week now.

 

Best wishes 

 

Sophie 

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‎09-01-2022 05:00

‎09-01-2022 05:00

I'm having the same problem. I'm about to throw the stupid watch out the window. This is my second Versa3 and my 4th fitbit device and I've never had any problems with the prior devices. I've had this one for a month and I am extremely dissatisfied with it.  It counts steps wrong, doesn't measure heartbeat even remotely accurately and now it doesn't even stay paired. My brand loyalty is at it's limit. It is unacceptable to have this many problems with a brand new device. 

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‎09-01-2022 05:09

In response to macspva

‎09-01-2022 05:09

I have been trying to pair mine since yesterday. 8/31. It says it’s connected to my Bluetooth but the Fitbit app says something went wrong, abort or retry. This is my 4th fitbit and have never had this problem. I’m very frustrated as well! 

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‎09-01-2022 10:51

‎09-01-2022 10:51

I have a Galaxy phone and I have the same issue.  It hasn't synced in a week and when I try to do it manually it doesn't. 

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‎09-01-2022 12:54

‎09-01-2022 12:54

I have an android phone and my Fitbit Versa 3 constantly disconnects and definitely more than it used to, I rarely get notifications now as it's unpaired most of the time, tried everything and nothing works 😡

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‎09-01-2022 13:09

‎09-01-2022 13:09

Mine is the same I on Android 

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‎09-02-2022 16:50

In response to EllieBen

‎09-02-2022 16:50

Same with my android. I usually have to turn my phone off then it will sync when it comes back on.

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‎09-03-2022 07:21

In response to EllieBen

‎09-03-2022 07:21

I called support yesterday and they walked me through how to do a reset and
mine is working now but the clock is showing military time??? Have no idea
how to correct that! --
Sent from Gmail Mobile
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‎09-04-2022 01:12

‎09-04-2022 01:12

I'm having this problem as well.  I changed my phone back in February from a Samsung Galaxy to a Xiomi Redmi Note 10 and now it constantly drops the sync.  I don't get any sleep or exercise info.  It's just basically become a(n expensive) step tracker!

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‎09-04-2022 02:06

‎09-04-2022 02:06

Where is the support for this problem????

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