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Constantly stops workouts and no notifications

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‎05-07-2019 16:35

‎05-07-2019 16:35

So far this tracker is the biggest piece of junk I have ever owned. It keeps stopping my work outs about 7 minutes in to them. Sometimes it vibrates to notify me but usually not. I only have it and my vehicle paired to my phone, I have uninstalled, reinstalled, rebooted, blah, blah, blah, nothing works! 

 

It hasn't provided an SMS notification for about the last 3 weeks, I have only owned it for about 6 weeks and it started being glitchy within about 2 weeks. It's disgusting to me that you can spend hard earned money on something and it can't even perform the most basic functions for more than two weeks. 

 

All Bluetooth settings are set to on, "always connected" is on and always has been, "all day sync" is on and always has been. 

Version 32.33.1.30.

Paired with Pixel 2 XL 

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‎05-08-2019 17:26

‎05-08-2019 17:26

Welcome to the forums @RobGo. 

 

Thank you for sharing your feedback. I'm sorry to hear about your experience and I am here to help you. I appreciate your efforts to resolve the issues. To investigate better the issue with workouts, I would like to confirm if you lose the data from the workouts? What type of exercise were you running (using GPS or not)? Were you listening to music on your device when doing the exercise? 

 

Thank you for sharing that your device is paired with Pixel 2 XL . Usually a missing requirement is the cause and I recommend confirming the steps to set up notifications in this help article: How do I get notifications from my phone on my Fitbit device? Move on to the troubleshooting steps if the issue persists.

 

Looking forward to your response!

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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