Problems with the FItbit Versa

[Elisa47]

Does anyone know if the problems with the app have been resolved regarding the notifications.  I am getting a little frustrated with having to reset the watch then turn off the Bluetooth and then turn it again to only get one or two notifications and then nothing until I reset again.

[NellyG]

Hi @Elisa47 I dont have amy trouble at all with notifications to my Versa. What phone are you using? That could be the problem.

[JuanJoFitbit]

@Elisa47 It's great to see you in our Fitbit Community! I'm happy to assist you with the notifications issue that your Versa is experiencing. By the way, thank you for troubleshooting this issue before contacting our forums.

Besides the information that requested my friend @NellyG, please make sure that your phone has the most recent app version installed. Also, you can check out the list of the supported devices in this help article.

Looking forward to your response! 😀

[Elisa47]

Hi Nelly,

I have the IPhone 8.

Elisa

[JuanJoFitbit]

@Elisa47 Thank you for getting back! Since you have a compatible device, please try turning off the notifications, after this, log out of the app, restart your phone and restart your tracker as described in this help article. Once you've done this, open the Fitbit app, log in and turn on the notifications again.

Finally, monitor the notifications and let me know if this fixes the issue.

See you later! 

[Elisa47]

Hi I tried the solution you sent  and it did not work.  I still do not get the text messages.  This is frustrating I paid so much money for this watch and still nothing works right.