Continuous updating

[Chelleroney]

For several days my Versa Lite has been stuck on downloading. I can not reset because I can’t get to settings. I’ve held in the side button, gotten the logo and then it goes right back to downloading. The only part that I can access is the fitness tracker. Help!

[NellyG]

Hi @Chelleroney  Do you have a Versa or a  Versa Lite? Try restarting the device as per the instructions. Restart your tracker

If this doesnt work please come back here.

[Chelleroney]

I still can’t restart. The only button in versa lite is the side button. It continuously just goes round and round on the screen as if it is loading.
Only one green sensor is glowing on the back side.

Sent from my iPhone

[NellyG]

Sorry, I was thinking you had a Versa, not the Lite version. Thanks for getting back. I have flagged a moderator to come and help you.

[EdsonFitbit]

@Chelleroney Welcome to the Fitbit Community.

I'm sorry to hear that your Fitbit Versa Lite is not working properly. Thank you for trying to restart your device.

I sent this information to Customer Support to provide assistance. Please check your inbox on the next days. They will get in touch with you as soon as possible. Thank you for your patience.

@NellyG Thank you for your support.

If you have any question, please let us know.