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Corrupted Versa 2 display

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‎04-20-2020 18:54 - last edited on ‎05-01-2020 18:10 by Fitbit Moderator

‎04-20-2020 18:54 - last edited on ‎05-01-2020 18:10 by Fitbit Moderator

I just bought my Versa 2 at Wal-Mart yesterday and had no issues until about an hour ago. Screen started flickering, decided to try to return it-Walmart closed. Started acting like it should, then it turned into lines, and now you can't see anything but a solid yellowish screen. 

 

Moderator edit: Subject for clarity 

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‎05-01-2020 18:09

‎05-01-2020 18:09

Hello @Derekgibson52, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention. To resolve the inconvenience you're experiencing with the display of your Versa 2, I recommend you to follow the next steps to perform a restart process:

 

  1. For  Fitbit Versa 2, hold the back button for 10 seconds.
  2. Let go of the buttons.
  3. If you still have issues with your device, turn it off and turn it back on. For more information, see How do I turn off my Fitbit device? 

 

Let me know if the issue persists and if you have any additional questions.

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