Corrupted screen

[sazhandy]

Hi

ive started to notice the sides of my Versa screen are losing their black pigment and turning orange. Even after restarting, it’s less then 12 months old so I’m pretty disappointed after the price tag it holds to purchase. 

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @sazhandy. I am sorry for the delayed response.  

I appreciate your participation in the Forums and sharing the details of the issue you're having with your Fitbit Versa screen. I totally understand how you are feeling and I am here to help you. I appreciate your troubleshooting efforts by doing a restart. I recommend trying to turn off your device by following these steps: On your watch, open the Settings app > About > Shutdown > confirm the shutdown. Wait a few minutes and then turn your watch back on by pressing the back button.

I also recommend switching to a Fitbit clock face and see if this helps: How do I change the clock face on my Fitbit device?

Let me know how it goes!

[sazhandy]

Thank you for your reply. Unfortunately these options below have not helped, in fact as time goes on the issue is becoming worse.

[LiliyaFitbit]

Hi @sazhandy, thank you for your reply. 

I appreciate your efforts to resolve the issue. Since the issue is becoming worse, I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon.

If you have any questions, feel free to let me know.

[LPWL]

I’m having a similar issue. I noticed an orange border around the screen. Changing the watch face didn’t help. I called customer service and they suggested factory reset, that didn’t help. Is this problem going to get worse to where I can’t see anything? My Versa watch is only 18 months old. I take good care of my Versa . It hasn’t been dropped and I only use the charger that came with it. 

Is the lifespan of Fitbit Versa only 18 months?