Sorry I don’t have an answer for you, but just want to add that I am having exactly the same problem. Had a charge 2 and that was perfect, got a versa for Christmas and now I wish I hadn’t, Especially as I have passed on my charge 2 !
Best Answer@BigWill3 how many steps? Does it record steps when you're lying in bed? Try switching the Wrist Placement setting to Dominant in your Fitbit app. Also, reboot your tracker several times by pressing and holding the left and bottom right buttons until Fitbit logo flashes.
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