04-14-2019 08:53
04-14-2019 08:53
Counts two or three steps for every step I take. Is there a remedy for this problem?
04-14-2019 09:12
04-14-2019 09:12
Hi, restart your Versa 4-6 times in a row by pressing and holding the left and lower right buttons together untill you see the Fitbit logo and release the buttons. In most cases these kind of problems are solved with this procedure.
04-14-2019 10:21
04-14-2019 10:21
Find a place, probably outside, where you can walk without sharp turns for at least 100 steps, preferably more. Stand still a few seconds at start and check your tracker step count. Count your steps (each footfall is one step) as you walk at least 100 steps. Then stop and wait a few seconds; then check tracker again to see how many steps it says you took.
This will verify if it is really double or triple counting your steps, or if the extra step count is from some other movements.
04-15-2019 06:56
04-15-2019 06:56