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Cracked Screen

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‎10-27-2018 09:41

‎10-27-2018 09:41

Needing help please.  I purchased my Versa on July 31, 2018 and now my screen is cracked.  I called 877-623-4997 and explained my issue about the cracked screen.  The agent asked what do I use my Fitbit for, so I gave him the info.  He places me on hold and goes on to tell me that there is nothing I can do other than to purchase a new one.  Never said anything to me about a replacement or any kind of a discount.  By chance is there another number I can call to see if I can get it replaced?  TIA!!

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‎10-27-2018 11:30

‎10-27-2018 11:30

Hi @sarahh0219,

 

Besides phone, they do chat during some hours and twitter also.

 

https://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

 

You may also want to take a look at their warranty page.

 

 

Work out...eat... sleep...repeat!
Dave | California

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