Cracked Screen

[DC1981]

I purchased a Versa direct from Fitbit online and 5 months later the screen cracked, I got off the treadmill checked my info and noticed it cracked. I contacted Fitbit to see if there is a way to repair it and they told me no. The only thing they could offer me was 25% of a new one or 40% off one of the more expensive devices. I’ve purchased FITBIT’s for my family this Christmas (also direct from Fitbit online) so we can do challenges.

Pretty disappointed they don’t offer a repair, which I would have paid for. Perhaps there was a defect in the screen but I’m still completely out of luck. Sad way to treat a pretty loyal customer. Guess I should have gotten an Apple Watch instead 

[Marrrmaduke]

@DC1981 I'm really sorry to hear that. ☹️ Perhaps you could reach out again and try to escalate? I'm afraid though, the warranty does not cover mechanical damages however they occured. ☹️

[DC1981]

Hello
I understand that it’s not covered by warranty, however I feel it should be because it just happened it wasn’t like I dropped it or hit it on anything. I just feel if they’re going to expect people to pay $250 for something there should be some sort of repair option . Instead my device which is only five months old is completely useless because it’ll take on water.
The only solution they were able to give me was to spend over $200 to replace the device, seems like they actually don’t care about the customers at all.


Sent from my iPhone

[Marrrmaduke]

@DC1981 I really feel you. The only thing I can really advise is browsing this forum if someone had similar issue and received a replacement. Perhaps you could follow their route. Perhaps they could advise what they did. Good luck.

[DC1981]

Thank you

Sent from my iPhone