Cracked screen not covered under warranty. What can I do? Chat with customer service was of no help.

[Jasonx]

I noticed a crack on the screen after less than 2 months of regular usage.  Contacted customer service. They were not able to help out. What can I do guys?  Thank in advance! 

After the online chat, I have written the passage below; not sure if this will help.  

To Whom It May Concern:

I have used a Fitbit Versa for less than 2 months (Preordered on March 14).  After these few weeks of what I believed to be "regular use".  I noticed a crack on the screen. I am unsure if the product is still "swimproof" as listed on website.  The customer service department was not able to help me to get the item fixed or replaced.  I have ordered another Fitbit Versa on the same account (April 4,).  I have previously purchased 2 Fitbit charge HR and also recently bought a Fitbit Aria 2.  I would like to know if there is anything that can be done for a loyal customer like myself.  I believe losing a loyal customer (who has spent roughly $1000 on Fitbit products) greatly outweighs the cost of a $250 Fitbit Versa. My email is ______ should you decide to get in touch with me. 

Best,

Jason

[Rich_Laue]

Cracked screens are not covered by my phones warranty either. Mine broke after 30 hours. 

Did you purchase the extended warranty.? Problem would be solved .

[Jayelo]

This is really unfortunate. I’ve been reading that quite a few people have cracks and scratches on their Versas not long after they have purchased it. For a product that is suppose to be worn during very active activities and while you sleep ( so technically you’re wearing it at all times) Fitbit should have made sure their product is durable enough to withstand these activities and everyday wear. It’s quite disappointing. This is not a cheap product where it is easily replaceable. Fitbit should at least offer a way to replace the damaged parts. 

[MikeC17]

Their customer service did nothing for me. I'm going to try to sell my Versa online before it fully breaks. Let me know what they do for you.

[CruzWillowHuds]

How does purchasing extended warranty help wiith fixing a cracked screen.

[TOCondoGuy]

After 6 days of LIGHT use of my brand new Versa now have a cracked screen. I never

exercised or participated in any activity in which I feel an FITNESS ACTIVITY watch would

have cracked. This is my first Fitbit, after reading other negative reviews I figured it was

still worth the risk. There is clearly a materials or design issue with this watch as a

cracked screen on a $250 watch after 6 days of LIGHT use is absurd. My Samsung Gear S and cell phone screens held up fine after years of daily use. Fitbit was kind enough to offer me a 25% discount to buy another $250 watch, Yay! The VERSA screen is a low quality product!

[Rich_Laue]

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@CruzWillowHuds wrote:

How does purchasing extended warranty help wiith fixing a cracked screen.

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You would have to check the warranty with Asurion it is your call as to if it is worth it. $149 and up to protect the tracker for two years