Versa won't sync

[Dutty]

Since new update versa you sync. Sometimes by switching phone and app of after a while it re-syncs. Then I have to reconnect the wifi. Any ideas of what's going on

[Marrrmaduke]

@Dutty First things first. You do not need WIFI for sync. It is done via bluetooth connection. Try to restore it:

1. Unpair (remove) Versa from your phone's bluetooth settings
2. Uninstall the Fitbit mobile app
3. Reboot your phone and install Fitbit mobile app. Do not pair in your phone's bluetooth settings
4. Reboot your Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes
5. Login to Fitbit mobile app
6. Grant all permissions and sync.

The trick here is to not pair in phone Bluetooth settings but rather let the Fitbit mobile app do that. 

Additional tips if sync issues persist: If you have Wifi set up, go to Fitbit mobile app and remove it, then sync your Versa. I noticed that it causes issues for me. If you have other Bluetooth devices paired with your phone, forget them. One of them might be causing issues. Also, make sure All day sync is enabled. If you're on Android, make sure Always Connected and Keep Alive widget are on as well.

[SunsetRunner]

Hi, dreadfull to read this. Try the followin:

1. Go to your Fitbit app and unpair or remove your Versa form the app.

2. Deinstall the Fitbit app form your phone

3. Restart your phone and enable WiFi and BT

4, Reinstall Fitbit app on your phone

5. Check whether your Versa is still there, if yes remove it.

6. Follow the suggestions in this link (see message three of this topic): https://community.fitbit.com/t5/Versa/Sync-and-firmware-update/m-p/3158797#M66850. 

7. The reason of advicing to put your Versa in the charger and connect to PC before you start the udating process, is twofold: a: found that out by trial and error myself and b: extra safety in order to be sure that the update will be succesfull. Good luck and keep me posted!!

[Marrrmaduke]

@Dutty @SunsetRunner

Apologies, but do not perform factory reset yet as per @SunsetRunner's post. This should be an option of last resort as it will require updating the firmware and setting up Versa from scratch. Usually restoring BT connection is sufficient. Please do not de-link your Versa from your account (remove from Fitbit mobile app). You can attempt factory reset if anything else fails.

[SunsetRunner]

Where did I advice to do a factory reset, cause I did not do that at all my friend in my post, just a reboot.

[Marrrmaduke]

@SunsetRunner You advised to remove Versa from Fitbit mobile app (unlink from the account). Then you want OP to perform the firmware update. There's only one way that can be achieved after delinking from the account - when setting up a new device after factory reset.

Those are not the instructions for reboot:

@kuzibri wrote: Hi, dreadfull to read this. Try the followin: 1. Go to your Fitbit app and unpair or remove your Versa form the app. 2. Deinstall the Fitbit app form your phone 3. Restart your phone and enable WiFi and BT 4, Reinstall Fitbit app on your phone 5. Check whether your Versa is still there, if yes remove it. 6. Follow the suggestions in this link (see message three of this topic): https://community.fitbit.com/t5/Versa/Sync-and-firmware-update/m-p/3158797#M66850. 7. The reason of advicing to put your Versa in the charger and connect to PC before you start the udating process, is twofold: a: found that out by trial and error myself and b: extra safety in order to be sure that the update will be succesfull. Good luck and keep me posted!!

[SunsetRunner]

I think you make a thinking mistake here: I only adviced to remove the Versa from the Fitbit app, not the account. I did this myself a dozen times, also with former devices, without the devices being removed from my account. That's something different IMO. 

[Marrrmaduke]

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@SunsetRunner wrote:

I think you make a thinking mistake here: I only adviced to remove the Versa from the Fitbit app, not the account.

No, removing from the app, removes from the account. I just removed my Charge 2, which removed the device from the account and automatically factory reset it as it is in Charge 2 case.

[Rich_Laue]

@Marrrmaduke is correct in this point @SunsetRunner removing a tracker from the app is the same as removing it from the users settings on the web dashboard.

It will do nothing to fix a communication problem between the app and the tracker, but since the app is not able to communicate with the tracker, the user is now stuck with a tracker that can not be set up until the sync issue has been fixed.

[MarkMM]

I've done all this and spent hours chatting with support. The Versa does not want to sync with my Galaxy S7 since the firmware update. It might sync once, then won't sync for hours. Automatically or manually. Oddly, it works with my older household Galaxy S5. My Blaze works with both phones.