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Cracked screen

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‎03-19-2019 19:40

‎03-19-2019 19:40

Got my versa about 2 weeks ago I'm pretty happy with it but the other morning I was going to put it on and noticed a crack in the screen. It was not dropped or anything but it has a crack. Pretty upsetting considering I did not do anything that this could had happen. Does anyone know where I can get the screen repaired?

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‎03-19-2019 21:56

‎03-19-2019 21:56

Hi @Dajana83, welcome to the community.

 

Have you already tried contacting customer support? 

 

Unfortunately the screen on your Versa isn't a user replaceable/serviceable part. 

Community Council Member

Nathan | UK

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‎03-20-2019 08:43

In response to N8teGee

‎03-20-2019 08:43

@Dajana83 Welcome to our Fitbit Community! I'm sorry to hear that your Versa screen developed a crack in the screen.

 

Let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

 

Thank you for your help my friend! Smiley Happy

JuanJo | Community Moderator

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