Customer Support Feedback

[Sankey1002]

I bought my fit bit just over a year ago three months over a year to be exact it has decided to completely stop charging for no reason. So i tried to charge it for like 3 days in many different ways including buying a new charger. When i called fit bit to let them know it was not working they told me oh well basically and that to bad my warranty is up. I said this is a 300 dollar watch and it should have lasted longer than a year. he just continued to say well your warranty is up over and over. I was nice at first but became very frustrated that they offered me to get a new one they would give me a 25% discount not replace the broken one that barely lasted a year.I told them I will never buy a fit bit again because why would I spend so much money for something that barely lasts a year. $300 is how much i spent on a watch that lasted a year and 3 months, and to have terrible customer service experience on top of it. This also happened to some one else I know. I will never buy a fit bit again. I will also never recommend fit bit to any one ever again, and if anyone asks me my opinion on fit bit  it will not be a positive one. I really liked my watch too bad i am ending my experience of fit bit this way. 

Moderator edit: Format and Subject for clarity.

[GraceGFitbit]

Let me first welcome you to the Fitbit Community @Sankey1002. Thank you for coming here to share your feedback.

I'm really sorry to hear about this inconvenient with your Versa. I deeply apologize for the disappointment of course and understand your concern.

 Fitbit works continuously to improve the quality of our products and services and all these comments are very useful to our team.

To know more about our warranty policy click here. 

Please don't hesitate to reach out if you have any more questions, comments, or concerns.