I am disappointed with fitbit’s customer service. I purchased my versa through amazon and paid 199.99 which was its price on Fitbit. I had problems with syncing and Calle customer service and spent about an hour trying to resolve the syncing issue. I was at work during the attempt to repair so on the following day I attempted to set the device up again unsuccessfully. The watch is stuck on the home screen and will not connect to wiFi. I am returning the device for a replacement but would like to exchange the product because of the stated issues. The person in customer service was very short and snappy in her conversation with me today and I experienced rudeness during my initial call several days ago. Fitbit if you are reading, you need to improve your customer service especially on a product that has a list of notes problems. I hope the next versa doesn’t have the same issues!
