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Customer service

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‎12-10-2019 08:06

‎12-10-2019 08:06

Had my watch for a yr and a half and it doesn't work they have already replaced it once for the same issue and now it wont even turn on. I spent 300 on a fitbit versa just for it to crap out. Poor customer service. Very disappointed wont be buying anything from you guys again

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‎12-10-2019 08:09 - edited ‎12-10-2019 08:10

‎12-10-2019 08:09 - edited ‎12-10-2019 08:10

I know how you feel. my versa doesn't even update past the version the Versa came with.
Customer support said there are no pending updates for your versa even though im running a old version. apparently my Versa is up to date even though im running a old version.

So can't use spotify. I'm frustrated.

 

Everyone else can update, why can't I?

 

They leave me with so many questions, and I feel like just throwing this thing in  the garbage and getting a Samsung smart watch.

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‎12-10-2019 08:12

In response to SirLiftAlot

‎12-10-2019 08:12

Poor quality watches quite the RIP off wont be buying anything from them again

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‎12-10-2019 08:15

In response to SirLiftAlot

‎12-10-2019 08:15

I agree at least samsung has higher quality watches that wont crap out in a year too bad I really liked mine

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‎12-11-2019 08:53

In response to Jazz7878

‎12-11-2019 08:53

Yea to be fair, I'm really dissapointed to be left in the dark like that.

I spend quiet a lot of money on that versa and it doesn't even update.

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