Versa won't turn on completely

[SunsetRunner]

Hello guys I need help with my Versa. It is totally run out of battery simply depleted. Haven't been using it for few mths back. I decide to get back on track and so i charged knowing its out of battery. Leave it on the charging dock for few hrs I still didn't see the charging status so ok guess it needs more time. Left it charged for a day and all appears now is the logo. Contacted and ask for help with the live chat team, tweet support team & even they emailed me. Try all necessary attempts they have asked me to do its all a failure even factory reset no vibration. Still can't sync with my mobile and I couldnt even detect my watch bluetooth. No led green light lights up when put on my wrist. While on charging dock with logo appear they told me to factory reset press 3 button then once logo dissapear quickly release bottom and keep holding press the other 2 buttons abs wait till it vibrates well its all a failure. So put back the watch on the charging dock while charging wait for half and hour the logo appear back. So guys i really needed help solving this issues. I already done all like cleaning the port and charging dock tested if my charger are faulty with my husband watch and turns it was perfectly working fine charge using my husband charger well as usual only the logo appears. I am really frustrated and out of idea. Please anyone I really needed help.

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@SunsetRunner, it's great to see you in our Fitbit Community. I'm sorry to hear that our Fitbit Versa won't turn on completely even though you have restarted and cleaned the ports before contacting our forums. I totally understand how you feel about this.

Since the issue persists after trying the troubleshooting steps that our Support team recommended, please contact them with the reference number they provided and they will be happy to follow up and assist you accordingly.

I'll be around if any question arises.

[SunsetRunner]

Did contacted them with the reference of my case number and just today I received a very sad and frustrating email from the Fitbit Team. They mentioned that they could not repaired and send replacement to the country where Im residing which is Brunei. The watch havent even been a year old yet bought last March 31st. Which is only 9 mths old. Bought it in Singapore. So Im hoping that here in this forum somebody can help me since I really love this watch and been spending SGD390 just to get it. It was suppose to serve a purpose but not it seems like its just a piecw of junk which really makes me frustrated. Hope the Team please do something about this. And be responsible. Just because the country here where Im residing excuses really not relevant. The least is help me locate the nearest retailer where I can send or post my watch and get my replacement. 

Thanks JuanJo for your concerns and I really appreciates if you can please forward this to the Fitbit Team. My case number is 33433436

[JuanJoFitbit]

@SunsetRunner, thank you for getting back. I'm sorry to hear about this matter.

I was able to get in touch with our Support team and was told that they sent you an email some minutes after you posted here. Please check out your email account and reply to their email and they'll be happy to follow up.

I'll be around if any question arises.