help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cycling

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-27-2020 09:58

‎05-27-2020 09:58

My Fitbit does not track my distance or my kilometres per hour when I am cycling. I change it to the cycling option of exercising before I start and it tracks calories, heart rate and time. It also does not track my route. How can I resolve this? 

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎05-27-2020 12:40

‎05-27-2020 12:40

Do you have your phone with you and has the Versa connected to your phones GPS. 

Look in the top left of the Versa before tapping the start arrow. 

Best Answer
0 Votes

‎05-27-2020 12:47

‎05-27-2020 12:47

I have the same issue too with me versa 2.

Best Answer
0 Votes

‎05-27-2020 23:11

In response to Rich_Laue

‎05-27-2020 23:11

I bring my phone with me cycling but not always when running. I didn’t think this should affect it? 

Best Answer
0 Votes