Data Not Cleared, Synce and Try Again

[Shou-Jin]

Hi all, I need you help.

After half a day of reattempting to update my Versa for the latest update (and a lot of disappointment and wasted time later), I decided to reset my Fitbit Versa to factory settings.

However, this too failed, as the screen hung at the Reset Confirmation settings. I rebooted the watch, only to have it be in a continuous loop of "Data Not Cleared, Sync and Try Again" status.

Now it does not do anything. Anyone had this issue before? I have tried unpairing my phone from the device, but no effect on the watch.

Personally, Versa was quite good as a watch; but this is a real low in terms of user experience for me. The disappointment is real.

Thank you for any advice!

[jenna91301 · Accepted solution]

Found this in the Iconic Board.  It worked for my Versa re #4 press 2 buttons:

Fitbit Ionic error message “Data not cleared. Sync and try again”

1. Delete the Fitbit Ionic in the Fitbit app
2. Remove the Ionic in the bluetooth profile (Your phone bluetooth setting page)
3. In the Fitbit app pair the Ionic again
4. If there is no connection,press all three buttons on the Ionic restart the Ionic

[rrr9142]

This just happened to me.

1. Go to bluetooth settings on your phone and forget or unpair your Versa

2. Turn off your bluetooth

3. Log out of the app and force stop it.

4. Turn off your phone then power it back on

5. Turn on bluetooth but don't touch anything else go straight to the app

6. Open the app and log back in

7. Try to set it up

These steps worked for me.

[Shou-Jin]

Hi Jenna,

Thank you for your help! My Fitbit Versa managed to connect after I removed its previous link to my smartphone and reset the connection.

The update worked shortly after the Versa reset as well. 

As a reference and note to self, I found that it is good to reconnect the Fitbit to a WiFi connection before any update; my Fitbit seems to 'forget' the wifi connection now and then.

Cheers and thanks!

[Shou-Jin]

Hi rrr9142,

Thank you very much for your help! 

Found that my main issue was not entirely disconnecting my Fitibit and resetting the link to my smartphone.

Cheers

[nrdygrl]

Thank you, thank you!! This worked!! I have been fighting with my Versa regarding connecting the Weather app and the Nest app. I have tried about every other suggestion, this process worked!

[seabeeuu]

Thanks for this ! I received my replacement Versa last week and could not clear the data sync error. Following these steps exactly worked !

[theresamor]

Which steps above did you use?

I received a replacement Versa for one that had a bad battery.  As soon as I plugged the new one in (and have done NOTHING with the phone or my old Versa), I get this error.

[Marrrmaduke]

@theresamor Remove old Versa from your account (unlink) in the Fitbit mobile app. Remove (forget) old Versa from your phone's Bluetooth settings. Reboot your phone, open Fitbit mobile app and try setting up the new Versa.

[Danimoll89]

Thank you! This worked perfectly for me after trying a few other ways to connect my fitbit versa.

[AileenWilliams]

RRR9142 this info worked after 2 days of **ahem**ing around your solution finally worked!

[Jerritwdl]

I tried this and it wont let me add a new device it just keeps taking me to a new screen help!

[DramaQueenDiva]

Hi @Jerritwdl

Are you adding a 2nd Versa or just adding a different tracker model

[spicyP]

These steps worked great for me. Thanks!

[AlainaMeadows]

How do you get the fitbit to reset?

[Vis667]

Thanks your advice worked.

[wcjmlj]

Thank you this worked!

[jettwo]

what 2 buttins

[jettwo]

were are all buttons

[jettwo]

it does not have 3 buttons