Data Not Cleared, Synce and Try Again

[Shou-Jin]

Hi all, I need you help.

After half a day of reattempting to update my Versa for the latest update (and a lot of disappointment and wasted time later), I decided to reset my Fitbit Versa to factory settings.

However, this too failed, as the screen hung at the Reset Confirmation settings. I rebooted the watch, only to have it be in a continuous loop of "Data Not Cleared, Sync and Try Again" status.

Now it does not do anything. Anyone had this issue before? I have tried unpairing my phone from the device, but no effect on the watch.

Personally, Versa was quite good as a watch; but this is a real low in terms of user experience for me. The disappointment is real.

Thank you for any advice!

[Doig3544]

Thank you! This troubleshoot worked a treat for me! Was in a total panic attack over not having my fitbit as I am a total health freak and like to know my steps, and calories. As a nurse student I like to see my heart rate and MOST importantly it was a Christmas Present from my mum. I am so grateful for this, I scowered the internet for almost 4.5 hours looking for a solution and not even fitbit worker's solutions worked! 

[Guillen]

How did you get your fixed mine doing the same thing and I have tried everything 


Sent from Yahoo Mail for iPhone

[djcesarp]

Thank you. I think this finally worked! The last step I was failing to do was log out of the app after I did that bingo! it recognized my Versa and went into setup/install mode.

This just happened to me.

1. Go to bluetooth settings on your phone and forget or unpair your Versa

2. Turn off your bluetooth

3. Log out of the app and force stop it.

4. Turn off your phone then power it back on

5. Turn on bluetooth but don't touch anything else go straight to the app

6. Open the app and log back in

7. Try to set it up

[Dymond2k1726]

How did u do it can u show it step by step

[MGG2005]

what happens if the app is telling us that there is no internet connection, but we are hooked up to internet?

[Boyatsea]

The answer labelled best answer didn't work for me, but this one did. Thank you rrr9142.