01-11-2020
22:54
- last edited on
01-12-2020
13:09
by
RicardoFitbit
01-11-2020
22:54
- last edited on
01-12-2020
13:09
by
RicardoFitbit
A big red X, followed by the message ,data not cleared sync and try again on my Fitbit Versa light. It's like it's frozen on that screen and I didn't even try to clear my data it won't take a charge or anything
Moderator edit: Subject for clarity
01-12-2020 13:09
01-12-2020 13:09
Hello @mrstompetty, welcome to the Community Forums!
Thanks for bringing this to my attention. Let me share with you that the red X your Fitbit Versa Lite is showing is because the firmware update process wasn't completed. Therefore, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.
Keep me posted and let me know if you have any additional questions.
01-18-2020 00:07
01-18-2020 00:07