Data Not Cleared error message

[mrstompetty]

A big red X, followed by the message ,data not cleared sync and try again on my Fitbit Versa light.   It's like it's frozen on that screen and I didn't even try to clear my data it won't take a charge or anything

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @mrstompetty, welcome to the Community Forums!

Thanks for bringing this to my attention. Let me share with you that the red X your Fitbit Versa Lite is showing is because the firmware update process wasn't completed. Therefore, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes. 

Keep me posted and let me know if you have any additional questions.

[mrstompetty]

I'm still having issues, I've tried all the steps twice ,I've since read
that versa lite does not enable wifi, I'm also not the best student in the
computer class, I didn't know I needed to be to use an activity
tracker.,Ricardo I'm so angry I talked with help thru fitbit,and could not
finish the call,since then I've tried twice to update thank you for taking
the time to reply my fitbit is only three months old,it's not my first
fitbit ,I really just want my $$$$ back.

--
mrs tom petty