help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Data disappeared off Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-05-2019 17:12

‎01-05-2019 17:12

Today I had logged about 12K steps and 5 miles, over 1700 calories burned with 31 minutes of exercise.  I put my Versa on the charger and later went to Sync my Versa.  I found that the calories burned dropped to under 1300 and I lost the 31 minutes of exercise.  However, if I look at the days of exercise, it shows I exercised every day this week, including today where I had a 19 minute walk and a 32 minute walk.  The associated calories burned for those walks are 29 and 36 respectively.  I burn more than that resting.  I tried restarting my Versa, my android phone, uninstalling and reinstalling the app and nothing has worked.

Best Answer
0 Votes
3 REPLIES 3

‎01-06-2019 01:29

‎01-06-2019 01:29

Do you have your fitbit account linked to any other apps? I'm wondering if your data is being overridden when you sync by another app. 

Best Answer
0 Votes

‎01-06-2019 06:28

In response to SteveH

‎01-06-2019 06:28

No, I just use the Fitbit app.

Best Answer

‎05-19-2020 22:41

In response to kroth

‎05-19-2020 22:41

The same thing happened to me today. I have had nothing but problems since getting it this week. First the red X that wasn't fixed until I did a hard reset THREE times. Then a connection issue. Now today my data is disappearing.  It shows for a second then starts disappearing as I am looking at the screen. I was so excited to get this for my birthday and it has turned into a daily troubleshooting issue.

Best Answer
0 Votes