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Data lost on the Fitbit app

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‎01-31-2025 09:43 - last edited on ‎02-01-2025 07:36 by Fitbit Moderator

‎01-31-2025 09:43 - last edited on ‎02-01-2025 07:36 by Fitbit Moderator

Last night my Versa logged me out of my fitbit and all my data is lost. Updated my phone, app. Tried installing and unistalljng and assumed my login would of kept all my past data ! Very frustrating as I rely on this. Can you help please ? 

Moderator Edit: Clarified subject

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‎01-31-2025 20:46

‎01-31-2025 20:46

Hi @Vaughanie - there was a server failure that caused a logout. It's important to login with the correct account when logging back in, to be able to see past data.

Author | ch, passion for improvement.

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‎02-01-2025 08:37

In response to Guy_

‎02-01-2025 08:37

Thank you. Have logged back on same account  but it's sending me new badges etc now which i already have. Will try logging out again. Thank you for replying though. Very frustrating! 

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