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Data missing on iOS App-Versa

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‎12-30-2018 08:23 - last edited on ‎12-21-2021 17:29 by Fitbit Moderator

‎12-30-2018 08:23 - last edited on ‎12-21-2021 17:29 by Fitbit Moderator

This is really odd.

 

The dashboard data from the whole of Feb, March and April is missing from the graphs when I look at the graphs on the iOS App.

 

But, checking on the dashboard via the Fitbit website and it's all there on the website graphs. Tried force closing the iOS App and re-opening but it's still missing three months on my phone !

 

Fitbit is a Versa, latest firmware linked to an iPhone XR with iOS 12.1.1

 

Moderator edit: added label

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎12-30-2018 14:38

‎12-30-2018 14:38

@Yoquinny It's the app, you haven't lost data per se. Try logging out and logging back in to the app with a phone restart in-between. Give some time to sync with servers. If this does not help, uninstall and reinstall the app.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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‎12-31-2018 11:21

In response to Marrrmaduke

‎12-31-2018 11:21

Thanks for the suggestion. Tried everything suggested including deleting the iOS App, rebooting iPhone then reinstalling the iOS Fitbit App, still exactly the same. 

 

Has to be a bug IMHO Fiitbit ? 

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‎12-31-2018 13:39

In response to Yoquinny

‎12-31-2018 13:39

@Yoquinny Could you please take a screenshot from your Fitbit mobile app? Now, it got me curious.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

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