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Data not cleared Sync & try again message

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‎07-04-2020 09:11 - last edited on ‎07-04-2020 20:44 by Fitbit Moderator

‎07-04-2020 09:11 - last edited on ‎07-04-2020 20:44 by Fitbit Moderator

How do make the message data not cleared Sync & try again to go away 

 

Moderator Edit: Clarified subject

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‎07-04-2020 20:43

‎07-04-2020 20:43

Hi @JUTIKCJA, welcome to the Community Forums!

 

Thanks for your post. The message your Versa Lite is displaying is because the firmware update wasn't completed. That said, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

I'll be here if further assistance is needed.

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